Terms and conditions

Booking confirmation
Bookings become effectively valid upon payment of the deposit, which may be sent to our address by postal order or by bank transfer, using the details sent to you by email.

Arrival
On the day of arrival, your rooms will be available from 3 p.m. Please let us know if you expect to arrive after 8 p.m. In the event of late arrival, we will be compelled to charge you the full price for the period booked.

Departure
On the day of departure, please vacate your rooms by 10 a.m.
Early departure: in the event of early departure, we will be compelled to charge you the full price for the period booked.

Payment
We prefer you to pay in cash. You may, however, also settle your bill by credit card or ATM cash card (VISA, MAESTRO, MASTERCARD, EUROCARD, EC card). Cheques are not accepted.

Cancellations
Cancellations must be made in writing. For cancellations up to 40 days before arrival, your deposit will be returned to you; for cancellations after this date, the deposit will be withheld.
Generally speaking, EU regulations governing the cancellation of travel and hotel accommodation apply. Should you cancel a stay in a hotel, arrive late or depart early, you will be billed for the whole of the period booked, or the deposit paid will be withheld. International conditions regarding cancellations apply (competent court: Trento)

Smokers
Pursuant to Italian law, smoking is not permitted anywhere in the hotel.

Reductions
The reductions indicated apply to children and juniors sharing a room with two paying adults staying at least 4 days.

Pets
Small pets are only allowed on request and exclusively in rooms with parquet floor. Please understand, however, that no pets will be allowed in the dining room or the Wellness Centre. Please also note that owners are liable for any damage caused by their pets to people or objects.

Telephone
If you wish friends and family to be able to contact you by phone during your stay, they may call 0039 0463 754084. Calls will be diverted from reception to your room.

Please do not hesitate to contact us for any further information you may require.